H K Wentworth Ltd

For our Terms and Conditions of sale please click here.

About Us H K Wentworth Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@hkwdirect.net.

Our Contact details:
H K Wentworth Ltd
Kingsbury Park Swadlincote Derbyshire DE11 0AN United Kingdom
Phone: 0844 357 7555
Fax: 0844 357 7557
Email: enquiries@hkwdirect.net
Vat Reg No. GB 450 3467 64

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and select the items that you wish to buy adding them to the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We accept Visa and Mastercard. We do not charge for an item until it is ready to ship. You may send your credit card information via phone, fax, postal mail or over the Internet.

Tax Charges 17.5% VAT is added.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us on enquiries@hkwdirect.net, alternatively, you can call on 0844 357 7555 (International +44 0844 357 7555) or fax us on 0844 357 7557 or write to us at Kingsbury Park Swadlincote Derbyshire DE11 0AN United Kingdom

Privacy Policy H K Wentworth Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy At HKWdirect.net we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges:
If you are returning an item because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item:
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

H K Wentworth Ltd
Kingsbury Park
Swadlincote
Derbyshire
DE11 0AN
United Kingdom

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

H K Wentworth Ltd
Kingsbury Park
Swadlincote
Derbyshire
DE11 0AN
United Kingdom

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.